China’s e-commerce giants revise consumer refund rules
Chinese major e-commerce platforms, including Taobao, Pinduoduo and JD will fully scrap the controversial “refund-only” policy, which allows consumers to request refunds without returning the goods after delivery. Post-purchasing refund applications will be handled by merchants. Previously, e-commerce platforms could initiate refunds without approval from merchants, enabling customers to receive reimbursements without returning the purchased…